X-A chapters / Module 6: Operations, Regulatory Environment, Compliance and Ethics
Chapter 20. Grievance Redress Mechanism
Grievance redress across financial sectors: investment advisers and capital markets (SCORES 2.0, ODR), banking ombudsman, insurance and pension redress, and SAT appeals.
Total watch time 17 min · Hindi audio
Key topics
- Consumer Protection Act and features of a good grievance system
- IA and capital-market redress: SCORES 2.0 and ODR
- Banking: BCSBI and RBI Integrated Ombudsman Scheme 2026
- Insurance Ombudsman and IGMS
- NPS and pension-scheme redress
- Securities Appellate Tribunal and other forums
Chapter test
25 multiple-choice questions with explanations. Score 60% or more to complete this chapter.
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